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Privacy Statement

2018

ENDRESS Elektrogerätebau GmbH (Endress) would like to thank you for visiting our websites and showing interest in our company and company products and services.

Endress respects your privacy

Protection of the privacy of individuals with regard to the processing of personal data as well as the security of all business data is important to us. We therefore take these into account in all our business processes. We process personal data that is collected when visiting our websites confidentially and only in accordance with the legal provisions. This is because data protection and information security are part of our company policy.

We draw your attention to the fact that data transmission over the Internet (e.g. when communicating by email) may involve gaps in security. It is not possible to protect such data completely against access by third parties.

Collection and processing of personal data

Personal data collected over our websites are only stored when you have released these to be used for the respective purpose, e.g. as part of a registration process, an enquiry, a survey, a newsletter, a competition or to fulfil a contract.

The following additional information is also recorded when you visit our websites: IP addresses, the web site from which you visited us, pages visited, files downloaded, viewing/listening to videos/audios, clicks on individual links, search words or search phrases, the duration of the visit and the browser used.

With these findings we can further optimise our websites so as to better satisfy the needs of our visitors.

Earmarking

Endress only uses your personal data to the respectively required scope for customer management and for your enquiries.

Our employees and service providers commissioned by Endress are sworn to secrecy and to undertake to comply with provisions according to the EU Data Protection Basic Regulation and the German Federal Data Protection Act.

All further necessary technical details and organisational measures are secured to maintain data protection.

Use of forms

Endress uses various forms on its website to make contact:

  1. Sales of a power generator  - price requests, product information, support inquiries
  2. Customer Service - replacement parts, technical support for already bought power generators, repairs
  3. Endress Remote Monitoring Application (ERMA) – monitoring of power generators
  4. Customers – registration – as an Endress service partner in the support network

In the case of all forms there is indication of what data we really need to collect in order to respond to your enquiry. If you wish to send us data you must agree with the privacy statement.

We store your contact data and process it as part of the contract data processing for our partner Salesforce. Salesforce primarily stores personal data in the USA. The Privacy Statement of Salesforce can be found at (https://www.salesforce.com/de/company/privacy/).

The contact data for the “Endress Remote Monitoring Application“ are processed after checking by our specialist department as part of the contract data processing for our partner ComAp a.s. ComAp a.s. stores personal data in the Czech Republic / Prague.

Credits regarding data protection on a form: “Notification of claim / repair order“

Form data

Provision of false or incomplete details can lead to delays in processing of warranty claims or rejection of a warranty claim!

If the device is no longer under warranty or there are faults present which are not caused by Endress, invoicing (expenses incurred for arrival and departure, travel costs and working hours as well as any findings costs arising) is according to the conditions stated on the current price list for deployment of personnel. The clauses of our General Terms of Business (in the respective latest status) shall apply exclusively, which we are happy to send to you on request.

Data protection: With your signature, you agree that we may store and process your details and personal data at our premises for processing a “Notification of claim / repair order“.

You can retrieve your personal information at any time (send an email to: dsb.prettl@prettl.com).

Newsletter

You can request a newsletter in as far as you have agreed to it being sent to you. You can cancel the newsletter again at any time by sending a formless email to vertrieb@endress-stromerzeuger.de.

External link to the Prettl Group

The company Endress belongs to the Prettl Group. The website uses a link to the website of the Prettl Group (https://www.prettl.com). If you use the link to the Prettl Group – website then you will immediately move to the data protection provisions of the Prettl Group – website which are valid there.

Use of the KARRIERE site

Operating over the Prettl Group website, Endress uses the application platform rexx systems which is promoted by rexx systems GmbH Headquarters, Süderstrasse 75-79, 20097 Hamburg, Germany. rexx systems is a platform which allows one to apply for a job.

When you call up a web page on our website, an embedded link is presented there as a connection to rexx systems in order to allow the technical transmission of job application documentation. Upon establishment of a connection to rexx systems, data are transmitted to rexx systems.

The purpose and scope of the data collection and the further processing and use of the data by rexx systems as well as Endress and the Prettl Group serves to allow application management. In the digital applicant file one can find all the data about candidates as well as the complete contact history.

When visiting the rexx systems websites, rexx systems stores as standard the IP address which was assigned to you by your Internet Service Provider, the website from which you visited us, the websites you actually visit and the date and length of your visit. Personal data which we need exclusively to process your job application will only then be saved when you authorise this as part of your application. Your personal information and data are collected with the greatest of care and integrity, stored and only used for the specified purpose. The provisions of the German Federal Data Protection Act should be observed. In doing we only collect the data which it is necessary to have to process your application to Endress Produktions Holding GmbH.

You declare that you are in agreement with processing and transmission of your data exclusively for the application process. You declare that the details you have given are all correct. You are also aware of the fact that submission of false information can lead to dissolution of any possible employment relationship.

Your online - application

After entry and transmission of your data, this passes directly over an encrypted connection to the server used by our external service provider rexx systems. All data are encrypted on the basis of the SSL process. If you log on after your registration using the user data provided, the SSL encryption process will also be used for that.

Data security for online - job application

Your data are hosted by a provider as part of the contract data processing. Both Endress Produktions Holding GmbH and the provider use technical and organisational security measures to protect your collected data against any accidental or deliberate manipulation, loss, destruction or against access to it by unauthorised persons. Our security measures are being continuously improved according to technological development.

Right to information for online - job application

On request we are happy to inform you according to currently valid law whether and what personal data we have stored about your person. Please contact the data protection officer at Endress Produktions Holding GmbH (see Contacts) for that purpose.

Use of cookies

Endress cookies

Endress uses cookies in order to monitor the preferences of the user and to optimally design the websites accordingly.

What are cookies? Cookies are small text files which are saved on your computer when you visit websites. . This can, however, lead to the situation where individual functions are no longer available to you. To delete the cookies please inform yourself about how to do that using the Help function for your browser.

Cookies from third parties

On some Endress websites there are contents and services embedded from other providers (e.g. YouTube) which on their side also use cookies and active components. Endress has no influence on the processing of personal data by these providers.

Please note that the option offered by Endress for cease use of cookies has no effect on the cookies and active components from other providers.

In order to inform yourself about how your data is used please consult the websites of the respective provider.

Use of the web analysis tool Google Analytics

This website uses Google Analytics, a web analysis service of Google Inc. (“Google“). Google Analytics uses text files which are stored on your computer and which allow analysis of the use you made of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

In the case of activation of IP anonymisation of this website, your IP address is, however, shortened by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. It is only in exceptional cases that the full IP address is transmitted to a Google server in the USA and then shortened there. IP anonymisation is active on this website. Google, operating on behalf of the operator of this website, uses this information to evaluate your use of the website, in order to compile reports about the website activities and in order to introduce further services associated with website and Internet use to the website operator.

The IP address which is determined from the browser as part of the Google Analytics work is not combined with other data from Google. You can prevent storage of the cookies by making an appropriate setting on your browser software; However, we should point out that, in that case, it is possible that you will not be able to use all of the functions of this website. Detailed information on how Google uses your data can be found in the data protection provisions of Google. www.google.com/policies/privacy/

Use of Google Maps

Our website uses Google Maps from Google Inc. Through use of this website you are declaring that you are in agreement with the collection, processing as well as use of data being automatically collected by Google Inc., its representatives as well as third parties.
You can find the conditions of use of Google Maps under “Conditions of Use of Google Maps".

Use of YouTube

We use the video platform YouTube which is operated by YouTube LLC, 901 Cherry Ave. San Bruno, CA 94066 in the USA. YouTube is a platform which allows reproduction of audio and video files.

When you call up a web page on our website, the embedded player from YouTube creates a connection to YouTube in order to allow the technical transmission of videos or audio file. Upon establishment of a connection to YouTube, data are transmitted to YouTube.

The purpose and scope of the data collection and the further processing and use of the data by YouTube as well as your rights and options for making settings to protect your privacy can be taken from data protection guidelines from YouTube.

Use of Facebook

Endress websites contain a link to the social networking tool Facebook.com which is operated by Facebook Inc., Palo Alto, USA (“Facebook“). A connection to Facebook is established only after you click on the button provided. In doing so you are agreeing to transmission of data to Facebook. If you are logged into Facebook, Facebook can record and assign your visit in your account there. Once you press the respective button, the respective information from your browser will be sent directly to Facebook and stored there.

The purpose and scope of the data collection and the further processing and use of the data by Facebook as well as your rights and options for making settings to protect your privacy can be taken from data protection guidelines from Facebook. Further information can be obtained about this in the Privacy Statement from Facebook under de-de.facebook.com/policy.php.

If you do not wish for Facebook to gather data about you over our website, you must log out of Facebook before visiting our website.

Security

Endress takes security precautions in order to protect the data we administer against manipulation, loss, destruction or against access to it by unauthorised persons or unauthorised publication. Our security measures are being continuously improved according to technological development.

Disagreement

You can retract your agreement to collection, processing and use of your personal data in the future at any time. Deletion of your personal data takes place when you retract agreement that your data is stored, when knowledge of the personal data is no longer needed to fulfil the purpose it was required for or when storage is not permitted on any other legal grounds.

Use of Endress Websupervisor for E-RMA

When you register over https://endressparts.com at https://endress.websupervisor.net/#/login you gain access to our web portal for checking and controlling your generator. We can gain access to your input data on the generator to perform service work in order to read out error messages and to change settings if necessary. We will only gain access to your input data when you have reported the need for servicing.

Data protection contact person

You are welcome to contact our data protection officer for data protection at any time to obtain information, to make suggestions and to make complaints concerning processing of your personal data. If, despite all of our efforts to obtain the correct data and to keep it up to date, wrong information is stored, we will correct it immediately on request.

Data protection officer for ENDRESS Elektrogerätebau GmbH Mail: dsb.prettl@prettl.com